What Our Customers Say About Us at Lightcliffe ŠKODA
I was looking to replace my aging Skoda Superb which was bought from a Car Supermarket. After some poor service at a local Car Supermarket I saw an amazing deal on a used Enyaq via Lightcliffe. I spoke to Lewis Small on the phone and from the first call, to finally driving away in my new car it was an absolute breeze. No smoke and mirrors or tough sales techniques, just an honest, friendly, professional and pleasant experience. Everything Lewis committed to came through, there was no haggling or moving of goalposts, what he said was exactly what I got. Despite buying a used car, I felt like I was buying a brand new car for twice the price because of the way I was treated. The experience and peace-of-mind that comes with buying from a Skoda dealer cannot be understated. I always expected it to be more expensive, but this was a better deal, for a better car. If it wasn't a 3 hour round trip I'd be using them for every service. I would highly recommend them and will definitely check them out first in a few years' time when I come to change again.
- Ed Birt
17-12-2024
Was looking to replace my car with a new one on lease. Had a couple models in mind to look at, one of them was the Kodiaq. Called in to take a look at one and the staff were very friendly and helpful, allowing me to have a good look at it and answering any questions I had. Had a good chat with Steve about leasing one as I've never leased before. He explained the various options and had great communication from him throughout the process. I needed the car pretty quickly and Steve was able to find one in the UK that checked all the boxes for my budget. Very happy with the service from start to finish. 1
- Si C
10-12-2024
They are so helpful and friendly. Called in a few times for help and advice as I intend to get a Skoda Kodiak as a company car. I'm definitely going to get one now. Thanks guys.
- Les Connolly
03-12-2024
Lewis Peacock was extremely helpful right from when we called with interested in a Skoda fabia. He helped us every step of the way, and the car was picked up in perfect condition for a second hand car. Highly recommend, the whole process was fast and painless.
- Daniel Morris
25-11-2024
Lewis made everything really easy. Attended to any needs and made it a joy to get our 1st mobility car.
- Kevin Wignall
18-11-2024
We picked up our new Enyaq, from start to finish Lewis (Peacock) couldn’t have been more helpful. He kept us updated with video messages and the customer service he provided was excellent. We are delighted with the new car. Thank you Lewis!
- Emma Metcalfe
11-11-2024
I have had several dealings with the service department at Lightcliffe Škoda, recently, I found the entire team extremely helpful, professional, and friendly. They have taken great care of my Škoda Fabia, which is my pride and joy. I cannot praise highly enough the service I have received from the entire team, including the technicians, and the helpful parts department staff. I travel over ninety miles from my home in the Sheffield area to use the services of Lightcliffe Škoda, which demonstrates my satisfaction and confidence in this retailer. Fortunately for me I am able to stay overnight with family nearby. I would whole heartedly recommend this company, to anyone, requiring service or repair work to be undertaken on their Škoda. I am so impressed, that I am considering purchasing my next Škoda from Lightcliffe, in Warrington. Also being a long standing member of the Škoda Owners Club, it was reassuring to discover Lightcliffe is a retailer member, further demonstrating their commitment to the brand, and their customers.
- Skoda Katie
05-11-2024
Lewis was fantastic,he made us feel really welcome , went thru all the paperwork with us ,he explained everything to us about the car we were getting , can’t fault him in anyway, so if you ever venture to ŠKODA Warrington Ask for Lewis small
- Graham Payton
29-10-2024
First class service from ordering my new car to taking delivery. Kept fully informed at all times how the build was progressing to taking delivery. Arrived within the 21 weeks timescale. Would throughly recommend Ligthcliffe Skoda Warrington
- Howard Newton
22-10-2024
Buying my new ŠKODA was a pleasure with Lewis. Thank you
- Emma Dean
15-10-2024
Dealt with by a lovely man. Excellent service. Very pleased with our new car would highly recommend!
- Chloe
08-10-2024
Great service from Lewis at Lightcliffe Skoda. Kept us constantly updated throughout the whole process. Answered all our queries and put up with our impatience 😉 Great hand over when the car arrived, went through everything really thoroughly. Friendly but professional at all times, would highly recommend and we will return for any future cars.
- Trish 61
01-10-2024
From the moment I walked in the shop lewis peacock was there to help me straight away with anything I needed. He made the process as easy and simple as possible and helped every step of the way and answered all my questions. He kept me updated about the car every few days so I was up to track with it all. And even once I received the car he has been following up answering any further questions and making sure I'm happy with everything with the car. So glad I didn't go to any other place. And I owe a massive thankyou to Lewis. I highly recommend going here ( this was also my first car) so I was worried but he made it all simple and clear and put me at ease. Reply1
- Kadie Lee Hughes
24-09-2024
We had an excellent experience at Lightcliffe Skoda from start to finish. Sergiu sent us a walk around video as we were not able ro see the car in person. This was really helpful and appreciated. Sergiu explained the features clearly and also listened to what we were looking for. Excellent customer service from Sergiu - thank you!
- Margaret Thatcher
16-09-2024
Extremely happy with my experience at Lightcliffe Skoda Warrington, I can't thanks Lewis Peacock enough, with this being my first EV he took the time to not only show me all the features but to also explain how it all works (otherwise I would of been baffled)... also with regular progress report videos he will keep you updated every step of the way. He is also very easy to talk to and a great guy so i would highly recommend Lewis Peacock & Lightcliffe Skoda Warrington.
- Kasem Woodward
10-09-2024
First rate service from Lewis peacock at Lightfoot dealers, Warrington. Lewis assisted me through each stage of choosing my new motobility vehicle. Professional, knowledgeable and patient with me and my many questions. The first dealership I have ever felt truly comfortable in. Lovely lady on reception too! Thankyou for everything … ps I love my car… the Skoda vehicles are beautiful… why haven’t I considered them before! Jan R
- Jan Rawes
03-09-2024
Lovely helpful staff....motability guy was very knowledgeable and happy to help.
- Wendy McIntyre
28-08-2024
Just picked up our new car from Skoda warrington. Lewis has been a great help throughout our process and such a pleasure to deal with. Thanks Lewis!
- Nicola Oreilly
20-08-2024
Amazing service Lewis was so friendly he was amazing with my disabled daughter she loves her lion, explained everything about the car and made my experience getting our mobility car simple and straightforward thank you so much
- Tracy Roe
06-08-2024
Just completed my third new car purchase from Lightcliffe and again everything was arranged without any problems and I was kept fully informed of its progress through to handover. Phil Coles updated me at every stage and help like that is extremely reassuring. Lightcliffe is not my local Škoda dealer and only came to use them simply because my local dealer didn’t seem to believe I wanted to buy a car. Well done Lightcliffe and Phil Coles.
- Christine Clephan
23-07-2024
All staff where welcoming and professional but Lewis was amazing. From the moment of me first walking in, to handing over my new keys and car. Communication and professionalism was maintained throughout, every questioned answered and personally shown me all features of the car, so I was ready to drive easily and efficiently striaght away. Showroom was easy to access and park, large, spacious with a good range of cars, also a good amount of stock cars available.
- Paul Quinn
16-07-2024
Excellent experience with Lewis, negotiating a purchase of new car from afar but made easy with no pressure for sale. Thanks.
- Christopher Reynolds
09-07-2024
have just collected my first Motability car from Lewis Peacock and I love it 😍 I have to say that the service I received from Lewis was nothing short of top class. Lewis was very helpful from the moment I went in to test drive the car in October right up to picking it up today. He kept me informed of its progress with regular video updates, I got excited every time one came through 😆 Lewis explained everything really well and the whole process was plain sailing and simple. It was an absolute pleasure doing business with him and Lightcliffe Skoda. I wouldn't hesitate in recommending Lewis to anyone in the market for a new or used Skoda.
- Denise Sutton
02-07-2024
I bought a car and picked it up from Lightcliffe last week. I’m so pleased with it! The process was really easy from start to finish and Ben B and Philip C were both great. I highly recommend Lightcliffe Škoda. Will definitely be going back in a few years time!
- J&S
25-06-2024
Absolutely over the moon with our new car can’t thank Lewis small enough for taking us through the process of purchasing the car he was very informative and knowledgeable about the brand can not fault the service. And thank you to Lewis peacock for our informative hand over tonight nothing was to much to ask he talked us through how the car works the lights and even connected my phone to the car over all an amazing experience I would definitely recommend Skoda Warrington.
- Louise Holden
17-06-2024
What can I say excellent service all the way though, son only went to see if he could get finance,which he got,they was very patient with him cause he asked a lot of questions about the difference between the models of the fabia,he ended up with a top of the range. Thanks to Lewis and Ben he will be coming back in 4yrs time 👍😀
- Michelle Brown
04-06-2024
Great service from Sergiu at Lightcliffe Skoda Warrington when we purchased our new Karoq. He took the time explain everything in detail and answered all of our questions clearly. Thanks so much for everything, you’ve been a pleasure to deal with.
- Adam Woodall
28-05-2024
First visit to Skoda we met Lewis. He was helpful and discussed the options to suit our needs. Lewis kept us upto date with where our order was up to, always happy to help us with any questions we had. Always approachable and pleasant to deal with 😁 Thank You Lewis!!
- Emma Henry
21-05-2024
Amazing experience throughout! Lewis was a massive help through the whole process of choosing my car and kept me updated regarding the handover whenever I needed. Thank you very much!
- Ethan McCoy
14-05-2024
Lewis is a huge help and especially considering I've not been the easiest customer to deal with. He's helped and advised me from start to finish with his knowledge of the car and the motability scheme . Customer service is excellent and I can't recommend them highly enough. The car is absolutely stunning as well so I've made a fantastic choice. Thanks very much for all your help.
- Derek Crosby
08-05-2024
Dealing with Philip Coles was an absolute pleasure, he is always professional and yet friendly. Philip went above and beyond to ensure that firstly I was picking the right car for my changing needs and that I felt confident driving my new car away. I was kept constantly updated on the build/arrival of my car and his expertise shone through. Motability and skoda have an asset in Philip that I feel cannot be replace and I would highly recommend other customers, considering a Motability car to have a chat with him.
- Lisa Haymer
08-05-2024
Lewis was amazing! I had no idea what I wanted/ needed for myself and 2 little ones. He was so helpful and worked around my monthly budget. Also the little touches were so lovely thank you Lewis! Name of team member who went above and beyond: Lewis Peacock Comments: The whole experience was amazing from start to finish! The little touches such as the teddy lion which my little lad loves. Everyone I’ve spoken to about my experience has said they would now want to go to Skoda when thinking about getting their next car. My mam and dad have even said they want to specifically go to Lewis when looking at changing their car because of the service he provided!
- Beth Holloway-Taylor
30-04-2024
Lewis is a true professional, he has helped us every step of the way in choosing the right car for our needs, even down to a test drive/driving lesson in an automatic car! Any problems or issues or queries have been dealt with quickly and efficiently. We were kept up to date all along the way with the ordering and delivery of the car, everything was well thought out and planned right up to collection today! Many thanks to all the team.
- Anna Higson
30-04-2024
Updated review April 2024 We’ve been back to Lightcliffe Škoda and bought two new Karoq’a from Gary. Initially only wanting one new car we quickly returned to buy another when Gary managed to source the exact model I wanted with the exact added extras! What a guy!! Highly recommend this garage outstanding customer service from Gary who sold us the cars to Connor on the service desk - just excellent all round Initial review July 2020 I recently bought my Skoda Superb from Lightcliffe Skoda and it was one of the best car buying experiences to date. Having always bought Ford or Honda we decided we quite liked the Skoda Superb. We arrived and where met by Daniel Moore who was lovely. He showed us the car and arrange a test drive while he worked on a price for our part ex. The test drive was brilliant and not rushed. Upon arrival back we decided we wanted to buy it. Daniel went through everything with us and at no point was he pushy or rushing us. The whole experience from start to finish was brilliant. I highly recommend this garage if you are looking for a Skoda. We even went back and bought an Octavia a week later from Daniel! Excellent team all round
- Catherine Ann Boyd
23-04-2024
I have had a flawless experience with Miguel and the team at Lightcliffe Skoda so far having purchased a Scala from them earlier this month. From my initial visit to the site, right through to collecting the car, Miguel and the team were very responsive, helping with any queries that I had regarding the car. This was my first time buying a car and I appreciate how the Miguel went the extra mile to ensure I had all the information I needed to make an informed decision. Having raised a few questions about the breaks on the vehicle and a couple of minor cosmetic issues, they were proactive in getting these resolved and keeping me updated regarding progress prior to collection. Miguel sent through a video of the car to ensure everything was in order prior to collection, clearly pointing out the work that had been carried out as requested, and he has since been in touch to ensure all is well with the vehicle. All in all the experience that I have had with the team at Lightcliffe Skoda so far has been overwhelmingly positive, and I wouldn’t hesitate to go back to them if I had any issues or when I am looking to source another vehicle in the future. Thanks again to Miguel and the team.
- Alex
16-04-2024
Got new car from a sales man called Phil Coles always dealt with ourselves in a great manner at time's had to deal with other sales people and again always helpful. We were always kept up to date on the progress of the build of our car. Easy dealership to get to as well
- Phil Worrall
10-04-2024
I had an exceptional experience with Skoda, thanks to Steve's outstanding service. From our initial interaction to the final stages, the entire process was seamless. As someone who places great importance on customer service and holds high expectations, I was thoroughly impressed by how naturally everything was executed at this branch. There was no need for any extra effort beyond what was already in place; the system is simply that efficient. It's clear that Skoda has invested in supporting their staff adequately, ensuring there's no need for them to compensate for any shortcomings in the process. Having purchased cars for the last 25 years, I can confidently say this has been my best experience by far. A special shoutout to Steve for his proactive approach and swift actions in securing my car. What I particularly appreciated about Steve was his availability, even responding at 9pm, which kept me reassured throughout the process. The entire experience was a delight. Thanks Again from Harvey W James.
- Harvey Juttla
03-04-2024
Outstanding service from Phil at Lightcliffe Skoda handling the process of getting a Mobility car for my brother-in-law. Delivery was as first advised and during the delivery period Phil kept us up to date with how things were going. Collecting the car was a good experience with the car being placed in the showroom.
- Peter Sollars
28-03-2024
Good Morning As a first time user of the Motability scheme, I was very apprehensive and had a few concerns. Miguel immediately reassured me, answering all my questions with patience and honesty. He was extremely professional but very welcoming and friendly. He kept in touch with updates by video, email and phone calls. Miguel gave me all the information I needed to be able to make my decision - He also gave me enough time to consider my options without being pushy or pressurising me. I would highly recommend him as a Motability Advisor and would like to thank him for his time and effort. I look forward to being able to take control my new Karoq by the end of the month.
- Bernadette Fawn
20-03-2024
We walked in the showroom and were lucky enough to meet Lewis Peacock, really nice guy, not in the least pushy, just friendly, patient and informative. Safe to say we walked out as very satisfied owners of a New Skoda Scala, I would strongly recommend Lightcliffe Skoda Warrington, and most definitely recommend Lewis as someone great to deal with.
- Debbie Hastings
19-03-2024
I recently had the pleasure of working with Lewis at Skoda, and I couldn't be happier with the experience. As a first-time mobility car user, Lewis guided me through the entire process with patience and expertise. His commitment to keeping me informed was exceptional, providing regular updates on the status of my order. What truly stood out was Lewis's dedication—he went above and beyond by rearranging his schedule to ensure a smooth handover of the car on his day off. His professionalism and genuine care made the entire process stress-free and enjoyable. I highly recommend Lewis to anyone in need of exceptional service at Skoda.
- Samantha Rome
12-03-2024
We have just received our new car. Phil seen this through from beginning to end. Phil kept us updated with video calls, updates of each stage of the progress of the status of the car on its journey. I would like to thank Phil on the customer service we were given. It was excellent 💐🍷
- Beryl Spruce
05-03-2024
Where do I start!!! Lewis you are fab, me and Jason can’t thank you enough. The customer service was absolutely amazing! Lewis sent me updates constantly, I never had to ring once to see where the car was up to. You was so helpful, kind and friendly. We absolutely love the car, best car I’ve ever had. Thanks again Lewis, from Chelsea and Jason
- Chelsea Barton
27-02-2024
Can’t fault the service received, particularly from Lewis. Thank you!
- Catherine Knight
19-02-2024
Sergiu was extremely professional, helpful, personable and thorough in the process of purchasing a new vehicle from Skoda Warrington. Extremely pleasurable and personalised service from start to finish! ⭐️⭐️⭐️⭐️⭐️ thanks for all your assistance
- Sophie Garner
12-02-2024
The staff at Skoda were brilliant in helping me find the perfect car for me. The process was seamless and very thorough and I want to thank the team for all their help through it all. I want to say a special thank you to Phil, John and Ben who were amazing and I could not be happier with the car!
- Tristan Roberts
06-02-2024
Absolutely Awesome and Amazing service by salesman Sergiu Burlea very professional at all times.
- Bishop Samuel Fredericks
30-01-2024
When we decided that we should proceed with our first Motability vehicle we were a bit daunted by the process. We decided upon a Skoda and visited Lightcliffe in Warrington. After meeting Philip Coles we were put at ease knowing that he was managing the whole application and ordering process so efficiently, we were given good advice on the make, model and specifications of the car for our needs, we were never kept waiting or wondering what was happening. We were always kept up to date on the progress of our order and upon collection we completed the final paperwork without any issues and Philip took as long as we needed to demonstate the car's features and answer any questions we had. We are so thankful to Philip and Lightcliffe for making this an enjoyable stress free experience at a difficult time in lives due to health issues. We will certainly recommend Lightcliffe and especially Mr Philip Coles to any potential customers.
- Stephen Sweeting
23-01-2024
Had an amazing experience with Sergiu upgrading my car, he was so lovely and happy the entire process and made sure I was happy with everything throughout- thankyou! 😁
- Yang Studios
16-01-2024
Lightcliffe have been my dealer of choice for over 10 years. I have always found their service and attention to detail to be first class. This week the dealership bought back a vehicle I had bought from them 6 years ago. The process was straightforward and clearly explained. Jamie, the Lightcliffe'buyer, visited my home address and talked me through his assessment of the vehicle and we agreed on the points that needed rectifying work. The price offered, taking these points into consideration, was extremely fair. The car was collected from my home and the money transferred into my bank account seamlessly. Overall, as good an experience selling a car as one might wish to have.
- Andrew Spencer
09-01-2024
Lewis at Warrington Škoda exceeded expectations in assisting us with the purchase of our new car. He was exceptionally helpful and his attention to detail made the process seamless. We're grateful for his expertise and wonderful service. We highly recommend Lewis for anyone seeking a positive car-buying experience. Thank you!
- Autumn Robinson
03-01-2024
Really friendly service and support with buying my first Skoda from Sergiu. Great experience.
- Daniel Morris
20-12-2023
I’m absolutely delighted with not just the car I’ve just purchased but especially with the service I received from sales advisor Phil Coles. He was so professional and knowledgeable and helped to make the whole process very smooth and straightforward. Top marks to Phil and the team at Skoda Warrington.
- Lucia Nelson
12-12-2023
Great staff. Brilliant at communicating and keeping you updated. Very friendly and welcoming. Would recommend to anyone. Thank you Skoda.
- Shirleyanne Gilmore
05-12-2023
Thank you Lewis P for a great service, from beginning of process the to end. Second Skoda from here and each time service is wonderful 😀
- Jo Raradza
28-11-2023
No matter how many stupid questions I asked Lewis took the time to answer them. Extremely friendly and helpful, he couldn't have done anything more for us. Thank you for everything
- Natalie Roberts
22-11-2023
We were very satisfied with Lewis’ customer service throughout the process of acquiring a motability car. We received regular updates during the manufacturing process to keep us informed and Lewis graciously came to work on his day off to complete the handover. 5/5
- Ryan P
14-11-2023
A very positive experience we were kept informed of all stages of the car. The handover was very efficient. Philip was very thorough and courteous.
- Carol Foy
07-11-2023
Excellent service from start to finish thank you Lewis sales at Warrington ŠKODA
- Gail Hampson
17-10-2023
Bought my car there 4 years ago and never had any problems with it. All my annual services and MOT also done there and would never go anywhere else.
- Veronika Horáková
17-10-2023
Bought my first new car a couple of days ago and couldn't be happier with the car and also the service of Lightcliffe. I couldn't resist getting one of these new Skoda's, with thanks to Phil guiding me through the process!
- Patrick Christie
09-10-2023
Lightcliffe Skoda are one of the best car dealers I’ve been to. The staff are super friendly and helpful and Lewis is probably one of the best. Thank you I absolutely love my new car.
- Alice Whitter
03-10-2023
We were delighted with the whole process of buying a new car & trading in our existing Skoda. Liam was super efficient in finding the new car for us! Phil’s knowledge of the cars was exceptional. He took us through the various systems very thoroughly but clearly! We found the 5 day insurance cover very useful & in fact, have taken out annual car insurance with Skoda, as the quote was very competitive. This is the second car we have bought from Lightcliffe Skoda in Warrington & highly recommend this dealership to others.
- Brian Potter
21-09-2023
My experience at Skoda has always been excellent with brilliant customer service from each and every member of staff from the minute I entered the showroom. As a previous motability customer I have continued to opt for Skoda and this morning picked up my new Karoq handed over by Lewis Peacock who once again has been friendly and patient and assisted all the way through the transaction superbly. Thank you all.
- Lorna Weekes
29-08-2023
Bought a skoda enyaq iv here. It's early days yet but so far me and my family are delighted with the car and no regrets about switch to electric. Special shout out to Sergiu who went above and beyond my expectations and was very helpful. Thanks everyone!
- Waqas Butt
15-08-2023
Came in to see what options I had regarding my old Skoda. From the get go Sergiu was outstanding, understood my needs immediately and walked me through the options… after a nice chat and with all the details sorted on the spot I walked out with a new car “in the oven”. Not only was the service exceptional but also a week later everything was ready for collection. Definitely recommend and could not ask for a better service. Keep up the good work guys and a big Thank You to Sergiu and Ben. +I came again to get another car from these guys and they don’t rest on their laurels, amazing service and 7 stars service… keep up the good work I recommend you guys to everyone who wants nothing less than exceptional service.
- Marco Oliveira
15-08-2023
Had a good experience buying our motability car :)
- Naomi Mercer
08-08-2023
Yet again, the service given by the team at Lightcliffe Skoda has been superb when buying my new Karoq. Sergiu & Ben have been excellent with sorting the purchase of the Karoq and the trade in of my old Kamiq. Certain I’ll be back to purchase my 4th car from you in the future 👍🏻
- Simon Janion
08-08-2023
Picked up my very first car several days ago and had a great, quick and easy handover experience with Phil. Who happily answered my many many questions while waiting for the car to be ready for pickup. Can't fault any of the staff they're all lovely and friendly. (Honourable mention to Lewis who also helped and made some great suggestions). Very happy gal overall so thank you :)
- Emily Davies
02-08-2023
From order to delivery, I was kept updated on the progress of my car. I received regular updates on my vehicle’s build process. Phil Coles was excellent,I would recommend him to anyone ordering a car at Skoda Warrington. Thanks Phil John
- John Maddison
25-07-2023
Excellent Dealership , I was well looked after by Phil Coles who kept me constantly updated on the order process of my car . He always sent me a video with a progress report and was always helpful , courteous and professional in every regard. Well done Phil Thanks for a smooth transition Mr Hannon St Helens
- Colin Hannon
18-07-2023
Sergiu was Very professional absolutely excellent service definitely will use again when/if I buy another car thank you Sergiu for making the progress easy and comfortable 😀
- Lorraine Boucher
17-07-2023
Excellent Dealership , I was well looked after by Phil Coles who kept me constantly updated on the order process of my car . He always sent me a video with a progress report and was always helpful , courteous and professional in every regard. Well done Phil Thanks for a smooth transition Mr Hannon St Helens
- Colin Hannon
11-07-2023
An absolute pleasure to deal with Phil at the Warrington branch. He kept in touch regularly on any update/changes about my new car. He was kind, attentive and Warrington skoda are lucky to have such a wonderful salesman. Highly recommend Warrington Skoda to anyone!! 😁
- Becks Brown
01-06-2023
I have never posted a review on the internet before but was so impressed by the service provided here, that I asked them how I could do so. I put an advert to sell my Fabia on Autotrader, Lightcliffe's buyer Jamie rang and politely asked could he come to look at it. From then on all of his communication has been friendly, honest and thorough. Explaining his calculations I was left with a reasonable price offer. With no pressure or contact I contacted Jamie a week later to see if the offer was still on, before the end of the day the Fabia left on a transporter! Later Jamie rang to check that everything had gone OK. In conversation Jamie had told me of the history of the dealership and how families come back to buy used cars for the next generation - I would do so too.
- Tony Davis
25-01-2023
Excellent customer service. Ben in particular has been exceptionally helpful ever since I got my first car here - I'm not on my second!
- Rowan M
09-01-2023
Sergiu burlea was my salesman he was brilliant, really good guy and very informative, highly recommended thanks sergiu
- Apec Taxis
07-12-2022
Bought a car with Lewis. Fantastic throughout the whole experience and made sure everything was sorted and helped me with all my worries. Lovely guy, super friendly and great experience all round. Highly recommended!
- Andrew
22-11-2022
Sergiu offered excellent service, he was efficient knowledgeable and amiable. He is a credit to the Skoda family
- Robert Halsey
08-11-2022
When my old car died a death - I was hunting for small estate. The Fabia estate seemed the right fit, but I was unsure. Ben spent a great deal of time talking over the Fabia, and allowed me to trial the boot with my 🐶 GSD to endure the boot was big enough for two. When Ben went on AL he handed me over to Lewis to finalise details and handover. , The service remained exceptional, even got a lift from the train station to collect my vehicle. 10/10 - thank you.
- Shell Amber
01-11-2022
Great staff. After I sent an email expressing interest in a car I got a video recording via email about car features from Sergiu. At the viewing the team were friendly and helpful full of good advice and recommendations without being pushy about added extras. Excellent service.
- Merchy
25-10-2022
Excellent customer service from Lewis (and team) who made buying a car remotely (I live 300 miles away) as easy and efficient as possible. Very happy with the service from Lightcliffe Skoda.
- Michael Collister
11-10-2022
Great service and communications from Sergiu. Highly recommend the garage and Sergiu to anyone wanting a Skoda.
- James Ashelby
04-10-2022
Really good experience with the guys at Lightcliffe. Sergiu was really friendly and helpful straight from the first call and meeting. Everything was really clearly explained! Thank you!
- Chris Severs
27-09-2022
Unusually my review is about selling my car to Lightcliffe, rather than buying from them! My wife and I had decided we didn't really need our 4x4 Skoda Yeti and through an advert I was contacted by Jamie Oliver (not the TV one!) who buys used vehicles nationwide for the dealership. Throughout the process we were dealt with very courteously and helpfully, and everything happened exactly as we were told. Jamie came to our house to examine the car, and a couple of days later a driver came to collect it, the money being transferred to our account immediately. Given the care and thoroughness shown by Jamie I am sure any used vehicle going through this dealership will be reliable and well prepared. Very happy to recommend Lightcliffe.
- James Coleman
23-09-2022
Just bought my Skoda Scala from this place. Staff is very friendly and pleasant. Thank you Lewis Peacock for your patience and all great advices.
- Gheorghe Scripnic
13-09-2022
Sergiu Burlea was great, helping us get our first fully electric car. Patience, not pushy and great with our little one whilst we went through the paperwork. Would definitely recommend him and the team at Lightcliffe Skoda 👍
- Ben Green
06-09-2022
Excellent experience from start to finish! Very smooth sales process with Sergiu Burlea: he was polite, helpful and very well-prepared, making for an efficient handover!
- Richard Colebourn
30-08-2022
Very happy with the purchase. The sales rep Daniel Lennon was exceptional. I will highly recommend dealing with these guys. Even I did get a lift from the train station👍🏼
- Al
23-08-2022
The customer service I received from Phil at Lightcliffe was second to none. The whole process was dealt with very smoothly with regular updates as to when my car was being built to when it arrived in the UK. The unveiling of my new car was amazing. Phil helped me along the way at all times and I definitely recommend ordering a car from Lightcliffe, Warrington. The whole team are superb. Thanks Phil.
- Helen Lee
16-08-2022
I had a leak in my coolant system which proved hard to track down. Craig the service manager was excellent and never gave up & now my leak is fixed. For me after sales service is key when buying a new car & Skoda Lightcliffe were excellent.
- Fat Warrington
10-08-2022
My Father-In-Law brought an Octavia from Lightcliffe, dealing with Sergiu. He provided 5* service making sure no stone was left unturned. Many thanks Sergiu! You’ve been great!
- Joshua Hill
02-08-2022
Thank you to Phil for his excellent customer service. He kept me updated regularly regarding the progress of my new car and has been very helpful throughout. Thank you so much.
- Barbara Siddiqui
27-07-2022
Fantastic service, couldn't be happier with my car. Thank you Dan Preston outstanding customer service 👏
- Tammy Lennon
19-07-2022
Once again amazing service at Lightcliffe Skoda,we would advice anybody who wants a great service with genuine salespeople then this is the place for you.We loved the Karoq sportline so much we just chose a different colour.Thanks to Danny P for all your help and support he is definitely the guy to see
- Paul Preston
12-07-2022
We came into Skoda to have a look at upgrading our car for a bigger model. From the moment we walked in to the handover everyone at Skoda has been so polite and helpful. Sergiu has been fantastic with keeping in contact on where the car is up to and made the overall transition very easy. Thank you again for helping us find our perfect car!
- Bryanna Omear
06-07-2022
Called in today to discuss a replacement vehicle for our Skoda Superb estate which we purchased 5 years ago with Lewis. Once again we had exceptional advice and patience from Lewis, as we are not prone to making quick decisions but with his advice we have ordered a Karoq Sportline. We look forward to taking delivery and to another few years of enjoying our car & the excellent service we have received from all at Skoda Lightcliffe over the last few years. Thanks again Lewis for your help.
- Barbara Derbyshire
29-06-2022
Enjoyed the buying experience, sergiu was helpful from start to finish and was kept informed through the delay of my collection
- Owen Blythe
21-06-2022
Great service when buying my new Skoda Fabia, highly recommended. Special thanks to Lewis for all his assistance.
- John Bramhall
15-06-2022
I have had new cars from various manufacturers over the years, including some 'prestige' brands. Have to say Lightcliffe Skoda has been far and away the best experience in terms of pre and post sale customer experience. A friendly no pressure approach from the outset but informative and helpful at all points throughout the process. The sales executive (Daniel) kept me informed at all stages throughout the process and was always on hand to provide assistance when required. And having had my old car serviced there for the last couple of years, I know the servicing experience is on a par with the sales experience. Oh and the car is excellent too! I really could not recommend Lightcliffe Skoda highly enough.
- Jeff Peeney
31-05-2022
Thoroughly professional service from a friendly and honest group. Would definitely recommend as the staff will always try to accommodate your needs
- Phil Briers
24-05-2022
I am always happy with the service and professionalism at Skoda. I went in the other day to have a look at the new range of cars and spoke with Daniel in sales about a couple of the cars available. He is very knowledgeable and not at all pushy I would highly recommend a visit.
- Pete Berry
17-05-2022
Fantastic service also great value. Made me feel so comfortable in all processes involved with purchasing the car also thank you to Daniel Lennon for helping me such a pleasure will definitely be returning in the future.
- Chloe Norton
10-05-2022
Awesome service from Danny Preston and the team, Skoda Scala is excellent value and super efficient. Highly recommended and car arrived much faster than anticipated. Super pleased!
- Ross Fraser
05-05-2022
Picked up my new Octavia Estate today after an 8 month wait (no fault of Lightcliffe Skoda). Everything was handled superbly by Daniel Preston and the Lightcliffe team. Daniel did an exceptional hand-over of the vehicle. The car is fantastic and I am very pleased with it. Many thanks.
- Derek Jones
19-04-2022
Just bought my second new Skoda Octavia from them. Absolutely delighted with the new car, as they said I would be. These guys are really friendly and make buying a car a pleasant process. Thanks Danny and Ben.
- John Edwards
12-04-2022
Got our new car recently and received excellent customer service from Daniel Lennon. Would happily recommend to anyone to pop into the dealership of you are thinking of changing your car.
- Jo Owen
05-04-2022
A great service from these guys. Sergiu Burlea is very helpful and conscientious and the purchase stress free. Very good cars too. Ive had many makes of cars and 4x4s and this is my first skoda,a Kodiaq and it is brilliant
- Les Yates
29-03-2022
Very satisfied with the excellent 👍 service received from Sergio throughout the sales process and handover. First class👍
- Hubert Lowry
22-03-2022
Car repaired after water ingress. Great service.
- John Nichol
15-03-2022
Aftercare I find excellent..I'm a very happy customer .would always recommend Skoda ..especially this shop looked after me from when I first walked in..
- Gary Pownall
09-03-2022
Lovely car, Sergiu is great to deal with. Thanks.
- Dave Hawkes
09-03-2022
Brilliant help as usual. Daniel Preston stepped in to help and was excellent. Superb event and really pleased to see Lewis back in working another excellent sales person. Keep up the great assistance at this showroom.
- Stephen Peers
01-03-2022
I picked up my Skoda Kodiaq two weeks back and had a great experience with Sergiu. He was really helpful throughout and kept me updated. Amazing customer service with helpful staff who are very welcoming and professional. Thanks Skoda Lightcliffe.
- Roy George
22-02-2022
Excellent service from Sergiu. Found me a great car at a fantastic price. Very friendly and informative made the whole process really easy and straightforward. Kept me updated on what was happening. Highly recommend
- Matthew Smith
15-02-2022
Brilliant experience, I would have bought a car of it wasn't for the long wait, by no means the fault of Lightcliffe, all thanks to the lack of semiconductors
- Gordon Dickson
08-02-2022
Last month I required a new car battery for my Skoda. I obtained quotes from various local garages, which disappointingly all proved to be rather expensive because my car operates on start/stop technology and required a specific battery type. I contacted the Parts Department at Skoda Lightcliffe Warrington and spoke with an amazing guy Mr Damon Tew, the Parts Manager. He was helpful and considerate, and so patient with me. He sourced a brilliant price to replace my car battery, and he contacted the Service Department to negotiate a competitive price to fit the new battery. He was so easy to speak to, and extremely efficient. He addressed my concerns, he called me back when he said he would, and he delivered on his promises. On the day I took my car into the Service Department Damon even came over to speak to me to ensure that everything was to my satisfaction. This is not the first time that Damon has offered his assistance, which goes to prove that his customer service skills are consistently exceptional. What a STAR! The service Department was also extremely efficient. My appointment was booked for 1:00pm the day after I spoke with Damon, and by 1:47pm the work had been completed, and I was on my way home! The Service Department Advisor Mr Eamonn Tierney was so friendly and approachable. He very kindly and promptly oversaw the service process, and nothing was too much trouble. His customer service skills are excellent. He provided me with valuable advice on a concern I had regarding my dashboard speed display. My car was also given a free safety check. All in all, my experience was faultless, credible and greatly appreciated. Going forward Lightcliffe Skoda at Warrington will always be my first port of call. Much appreciation to all staff concerned from another satisfied customer.
- Elizabeth Ashton
01-02-2022
Really good and smooth experience. Dan dead helpful. All friendly and knowledgable too. Would definitely recommend
- Matthew Tompkins
24-01-2022
Picked up my car the other day. The whole experience from start to finish was exceptional. Daniel the sales person was very knowledgeable, not pushy and provided good advice. I have been a VW advocate previously, so this is a pleasant change and so far I am very pleased. I think their cars are much better built now than VW.
- James Valle
05-01-2022
Excellent service so far from Daniel, a very pleasant and informative look at a potential purchase, impressed so far thank you
- Alistair Buckley
21-12-2021
I went there for my Skoda’s yearly service. The staff there were responsive and friendly, both on the phone and when I was at the shop.
- Patrick Cheng
06-12-2021
John Forgot to contact you and say great service from Eamonn, Connor and the team last week. Much appreciated Regards Mike Ostrowski
- Mike Ostrowski
24-11-2021
Hello John Just a word of thanks for the service on my car yesterday Thursday 28th October, my car was picked up and returned later that day in a lovey clean condition. From pick up to delivery back at my home a thoroughly professional job. Please pass on my thanks to all involved Regards James
- James Devine
16-11-2021
I had been wanting to replace my car for a while, i visited a number of dealers but felt pressured into purchasing a used car that i didn't need, it was a breathe of fresh air when i walked into the skoda garage and met Daniel Lennon, he offered me a drink and we had a small chat. I explained the car i was looking for and he was fantastic, i have a huge appreciation for people who love there career. Danny was great, ideally i wanted a car within the month, but Danny convinced me to wait for the Skoda Karoq. He could of pushed me into purchasing an earlier model but he listened to my requests and recommended I wait for this model. He has promised to personally let me know when they are in stock and i was stunned by the customer service and felt compelled to leave a review. I look forward to seeing Danny again.
- Joe Duffy
12-11-2021
Picked up our new Skoda Karoq this afternoon. Thank you Danny for an unhurried and very patient explanation about the workings etc of our new car. He couldn’t have been more helpful and obliging. Thank you Danny and Ben for sorting it all out for us. Top class. Fran and Val Gough
- Fran and Val Gough
02-11-2021
Been dealing with them for years. Excellent all round and great quality cars at great prices
- Paul Sculthorpe
26-10-2021
Dear John Well all my paperwork completed this morning and now I'm excited to be picking up my new shiny Kodiaq tomorrow! I feel compelled to write to you as throughout the whole process I have been so well looked after by Daniel Preston. Daniel right from the outset has been courteous, patient, kind and informative. He has regularly been in contact with me with updates and general checking in. I have felt so well looked after. The most recent situation was of course the issues you have been having, and continue to have with the factory, which led, for me luckily, to a brief two week delay. Daniel was quick to contact me early with an overview of the situation managing my expectations but also going one step further and arranging a replacement car. The overall experience of visiting your branch is always an extremely positive one. Whether its the service guys or discussing a new car with the sales team. One of the reasons I chose to stay with Skoda after my recent Octavia was the vibe at the branch epitomised by Daniel. I wish the branch well during this particular challenging time for you all and hopefully the second half of 2022 will see most of the current issues greatly eased. I will certainly be recommending Skoda and your branch specifically to friends and family who may be in the hunt for their next car. Kind regards Steve
- Steve Finnigan
20-10-2021
Daniel Lennon helped make my car dreams come true! Absolutely brilliant service, I went in last week as my current car was having its MOT and decided to start looking for my next car. Daniel was brilliant from start to finish, I returned today as I knew what I wanted and he got me an even better deal! 5* fantastic salesman, friendly and helpful, nothing is too much trouble and he really understood what I wanted in a car and made sure I got the best deal for me. Rearranged the show room so that I could test drive the car beforehand, always checked to see if we wanted any hot drinks, felt in safe hands which is why I returned today, explained everything in detail and had top knowledge of the cars. Generally a really great Skoda branch, service department also brilliant and they gave me a great price for my Fabia as part ex. So excited to get my new Skoda. Thank you!!!
- Frankey Brown
12-10-2021
We had the great pleasure of meeting Daniel Lennon yesterday at the dealership. He's very professional, warm, friendly & extremely accommodating. His customer service is superb, we were very well informed & felt in very safe hands. We bought a car from him..without any hesitation.This young man will go far. Thankyou Daniel.
- Janey Stelfox
05-10-2021
Took delivery of my Fabia a last week, loving it. All the staff were lovely and in particular Danny Preston was fantastic with helping to put me in the car i wanted.
- Harry Davies
28-09-2021
Great experience from lightcliffe Skoda Warrington. Wonderful customer service especially from Shane Clark. Would definitely recommend!
- Thanujan Parameswaran
21-09-2021
I’m on my fourth Skoda, each from this retailer. Left today with a brand new Fabia! All the staff seem very friendly, but special mention to Shane who managed everything from start to finish trading in my old Citigo for a new Fabia. Couldn’t fault a thing!
- Dani Steele
15-09-2021
Dealt with Skoda Warrington for numerous years and would have no doubts in recommending them to anyone. Always provide a 5 star service.
- Craig Dutton
24-08-2021
Brilliant customer service, communication was excellent. Thank you for such a great experience. Big thanks to Shane!
- Nadeem Auleear
17-08-2021
Well run local main Skoda dealers. Always do what they say they are going to do when they say they are going to do it. Provide various methods of getting you to and from home/work if you need to leave your car with them, all for free.
- Andy Ward
09-08-2021
Picked up my used Karoq from here a couple of weeks ago. Fast friendly and very professional service from everyone, especially Danny.
- Phil Magee
02-08-2021
Easy and effortless experience. Very accommodating to what I'd say my demands were and they went beyond expectations.
- Matthew Thompson
06-07-2021
Recently bought a Skoda Fabia from Shane Clark at Lightcliffe. Extremely efficient service from Shane. Very helpful and polite. He explained everything clearly and went out of his way to make the purchasing process run as smoothly as possible. The car was beautifully prepared as promised. Cannot recommend Lightcliffe and Shane highly enough !
- David Oliver
29-06-2021
Great service and experience with Lightcliffe Skoda. Shane was very helpful and got me a great deal on my new car. Would certainly go back again in the future.
- Richard Barker
22-06-2021
I went to Warrington to buy a pair of curtains and ended up with a new car. As I passed the Skoda garage and never owned one before I called in. I was greeted by Shane Clark. Shane was an exceptional salesman, not pushy, no pressure and extremely helpful. After the test drive I was smitten. I have to say I received the best advice and information from Shane and would definitely go back. Love my car and when I had an issue with the key, Shane sorted it within 10mins. Great service.
- Linda Holmes
08-06-2021
Just bought a Kodiaq, the service was superb, Shane Clark was absolutely brilliant - he went above and beyond to find answers to all of my technical queries, speaking to service team whenever required. He helped me set up all of the little things after I bought the car as well. Nothing was too much trouble and I felt thoroughly looked after, so much so I was happy to come up from Surrey to buy from here! Highly recommend.
- Jonathan Randell-Nash
02-06-2021
Took my Karoq in for a service. Staff were friendly and efficient and all Covid measures were obviously being adhered to. Got the car back as clean as a whistle and every effort was made to make my short stay as pleasant as possible
- Andrew Jones
29-05-2021
A very helpful team (thanks Tom). 👍 Some awesome cars, hopefully we'll be back soon. Cheers. Russ
- Russ Douglas
18-05-2021
I purchased a used car from Tom at lightcliffe. Nothing was too much trouble. I havent purchased a car for years and he explained everything to me. He is a credit to Lightcliffe. He even collected me from the train station to do my car handover. Never pushy, consultative salesman. Great job Tom and thank you. Ben
- Ben Jewell
11-05-2021
Services was outstanding, Promise was one of the main people that dealt with my issue on my Octavia. He was so down to earth, explained everything that was wrong with my car. Its so refreshing to have faith in a garage especially nowadays. Would definitely recommend!
- Daniel Binks
04-05-2021
We have just picked up our SKODA KAROQ SPORTLINE & the service we received from Lightcliffe was amazing.Danny was with us every step of the way informing us of what was happening nothing was too much trouble.Anyone wanting a new car this is the place to be and Danny is the guy to see
- Sue Preston
29-04-2021
I collected my car today and I would like to thank Shane for his help during the purchase. He was very knowledgeable, courteous and nothing was too much trouble. I would highly recommend Lightcliffe to anyone thinking of purchasing a Skoda
- Trevor Gough
20-04-2021
Picked our new car up last week and from start to finish Shane was professional,enthusiastic and fantastic to deal with he is a Credit to your company and made the process of buying our new car stress free and exciting. He even took the time to send us a video of the car when it arrived on the forecourt. Would highly recommend and will deal with Skoda again in the near future 👍
- Dan Smith
13-04-2021
Amazing team, I dropped my 15 plate superb off for an interim service and to my surprise I picked it up looking brand new! Thank-you to the service department
- Peter Hollow
07-04-2021
Upgraded my Octavia today with Danny at Skoda Warrington. Excellent service right from the start to handover of vehicle. Obviously things are done a little differently given the current circumstances/restrictions but was still given the 5 star treatment. The video walkthrough of the vehicle was thorough, helpful and informative and a good alternative to actually test driving. Danny was in contact with me via phone and email throughout the purchase and happy to help at any time. Anyone looking for a new car or upgrade, give him a shout!
- James Moorcroft
30-03-2021
John, Can you please pass on my thanks to Shane in regards to recent purchase Shane provided me with a very comprehensive video of the vehicle pointing out minor blemishes. He appears to be technically aware of vehicle specifications and was able to answer my questions. He made me feel at ease when talking part exchange and finalising deal. I found the purchase and exchange of vehicles a very simple matter well organised by Shane especially with the constraint's we are under due to Covid. Upon return home and spending additional time to check car and documentation fully I was further ensured to find all in order and that the vehicles condition/cleanliness exceeded my expectation. It has been an enjoyable experience with Skoda/Shane Regards Mark Edwards
- Mark Edwards
24-03-2021
Great service, kept me informed about my car whilst waiting for it to arrive. Collection was well organised considering the current restrictions due to the pandemic and and any queries had after getting the car were dealt with quickly.
- Phil Jones
16-03-2021
Shopping for a car in the pandemic was never going to be easy - previously drove a Volvo & was so disappointed with the service, offers and ultimately the prices. Took the short journey along the road to Lightcliffe Skoda and we are so glad we did - Ben listened to what we were looking for, sorted a fantastic package & we placed an order there and then. Roll onto picking my brand new car up - effortless. Despite restrictions at the site Danny was superb - informative, instructional and clearly a genuine believer in the Skoda brand. Due to not being able to be in the vehicle he sent us updates and ‘how to’ videos that made sure we get the most out of our car which I as a technophobe really appreciated. Thank you for a brilliant experience - we’d recommend you to anyone!
- Amy Howard
09-03-2021
This is my 2nd time buying a Skoda and I have to say, it was extremely pleasant! I originally bought my first car through Skoda which unfortunately had to be taken back as there was MANY problems with it, so I was a bit sceptical coming back, but I love the Fabia's and knew this was the car I wanted. Shane Clark was an absolute STAR from start to finish; The process was easy and quick, he was extremely attentive and understanding, and was aware of my previous experience and worries and had no issue helping me get a car, in my budget and that I now love! Even after I purchased the car, he was extremely courteous and contacted me to check there was no issues with it and even gave me lovely new car mats, which was the icing on top! Definitely would recommend Skoda to anyone now, and I'm very grateful to Shane for all his help and getting me back on the road! 10/10!
- Lotte Dorsett
02-03-2021
Customer service was great from start to finish. There was no haggling, Danny just listened to exactly what we wanted and made it work within a price we were happy with. He kept us updated every step of the way (even during the pandemic) and we couldn't fault him. We will definitely go back to him for our next car. Thank you!
- Sam Glynn-Atkins
22-02-2021
I have had two cars from here now. I would not go anywhere else for my car the staff are so friendly and professional. I got my new car today thanks to Danny preston and I love it the car is exactly what I wanted. My experience on both occasions have been great they looked after us so well. especially at a time like this I am truly grateful for all your help Danny who was there each step of the way.
- Helen Penman
16-02-2021
Superb service from Shane Clark at Lightcliffe Skoda from initial enquiry one week ago, to collecting my nearly new Octavia yesterday. He made everything easy under current lockdown restrictions, constantly updating me throughout the week. The unprompted "see it now" video in response to my initial email enquiry was a nice touch along with a second video sent after the car had been valeted. Click and collect, as weird as that sounds when buying a car, worked well and I felt completely safe with the outside handover. Special mention to the valeting team as well - I've bought lots of almost new cars over the years and none have ever been prepared to this standard. Great job everyone.
- Kevin Marsden
09-02-2021
Just purchased my 5th car from Lightcliffe Skoda and couldn't be happy. The service from John and the team (Danny in this case) was excellent. Thanks guys.
- Mike Baird
26-01-2021
I recently part exchanged my Nissan X trail for a used Kodiaq. The PX was fair , the car well prepared & fairly priced & exactly as described . Shane was professional , polite & prompt at all times . A totally stress free deal at a time when we all have enough stress to deal with. Its a shame my local Skoda dealer could not get near Lighcliffe it terms of price / service . Thankyou Shane Clarke
- David Stride
12-01-2021
Great car buying experience, Daniel was great and really helpful. This is the 4th car i have bought from Lightcliffe in Warrington, every time excellent and friendly sales and aftercare.
- Christine McGhee
15-12-2020
Purchased a new Skoda Karoq Sportline from Lightcliffe, Warrington. Sales executive Daniel Preston guided us professionally and efficiently through the process. Very impressed with the car, which practically sold itself through its amazing spec and price point, and Daniel was on hand with extra information whenever needed. Daniel also adapted well to the current restrictive climate (re: Covid) producing several informative videos. Very impressed!
- Phil Parkinson
08-12-2020
Recently part-exchanged my VW Golf for a 2017 Skoda Yeti 2.0 TDI 4x4 DSG and the service was excellent! Speaking predominantly to Shane and Ben also, they have been super helpful and informative, and we agreed on a good price. Aftersales care is also great; they are still replying to my emails now! Happy customer, would highly recommend.
- Jan Karatas
25-11-2020
We bought a car remotely during the second lockdown, everything was clearly explained and handled exceptionally. We spoke with numerous members of staff all of whom were fantastic but our main salesperson was Shane and he was exceptional. The car is excellent and was a good price. Me and my wife have both said the customer service is the best we have received and would not hesitate to return for a second car. To the whole team thankyou very much
- Colin White
18-11-2020
Great experience today with Danny my new Superb looks fantastic, this is my second car from Lightcliffe, would not hesitate to recommend
- James Devine
09-11-2020
Recently traded my 3 year old Fabia Estate for a brand new one. Big thanks to Tom who made the process seamless and I went away very happy with the exchange. Got a great deal and will continue to deal with lightcliffe at Warrington for the forseeable Luke
- Luke
28-10-2020
My girlfriend recently took delivery of an approved used Fabia, From the outset Daniel and Ben were both very courteous, well spirited and did their utmost to get her a great deal and not at all pushy. They made sure the car was in absolute top notch condition and delivered on time with all details explained, I's dotted and T's crossed. I can highly recommend the whole team at Lightcliffe Skoda and will 100% be looking to purchase my next car with them. All in all, Great customer experience, top quality motors, at the right price!
- Conar O'Brien
21-10-2020
Lightcliffe Skoda is the best auto dealer I know. Recently I had a fantastic experience in dealing with Samantha Batham from Lightcliffe Skoda. Exceptional service from start to finish. HIGHLY RECOMMENDED.
- Lydia Survillo
13-10-2020
Hello John, My wife Michelle and I have this week had the pleasure of meeting and doing business with your new addition to the Lightcliffe family, Thomas. From initial enquiry to striking a great deal he has been professional and helpful. I understand Thomas has only been based Warrington for a month or so. Like him, we are brand new to Lightcliffe but following our purchase yesterday of a new Octavia we will undoubtedly be clients of yours for years to come. All too often people are quicker to complain than compliment, but for us Thomas should be congratulated for his fantastic customer service with no hint of being pushy whatsoever. Wishing you all the very best. Many thanks, Mark & Michelle Hemmings
- Mark & Michelle Hemmings
08-10-2020
Attended the “we want your car” event and was introduced to Shane Clarke; who talked us through our options and how the event worked. We told him we would be interested in exchanging our VRS for a Kodiaq sportline, however we was told that there was non available. We didn’t want any other car, therefore Shane went out of his way to find one; which was currently being assembled in the factory. He gave us all the help we needed and made the process very simple and hassle free. Brilliant guy, brilliant salesman, brilliant car!! THANK YOU Shane and lightcliffe Skoda
- Katie Louise Boyle
06-10-2020
I have just taken delivery of a new Kamiq from Lightcliffe the whole purchase experience from the initial visit to the dealer through to driving away in my new car was a delight. Shane Clark, who was the salesman I dealt with kept me fully informed about the delivery of the vehicle. Today he has spent a long time explaining to me how the virtual cockpit functions. I left their premises confident in my newly acquired knowledge as to how the system works.
- Malcolm Swaisland
29-09-2020
I am writing on behalf of my Dad, who came home with a beautiful black gleaming Skoda Scout. Not new, but the garage had done a beautiful job in presenting this car to look as good as new. He had dealt with Shane, who did a first class job, and the financial deal was excellent, and he couldn't be happier.
- Jonny Wrate
22-09-2020
Dear John We have recently arranged re-financing for my Skoda Superb R10 MFH with Thomas Toft. We found his manner and efficiency to be exemplary and as a result are pleased to send you the attached testimonial on his behalf. We believe he is a great asset to Lightcliffe Skoda and should excel in his chosen career. We wish him every success.
- Dr Martin & Mrs. Sue Hudson
18-08-2020
Hi John good afternoon. I purchased my Skoda Octavia VRS – HK66 LXZ in January this year, I dealt with Shane throughout the process, I could not fault his knowledge, passion and willingness to help me through the purchase of my new vehicle. I was treated like I was purchasing a brand new car, the vehicle I saw was pre-valet and I knew straight away this was the car for me, Shane sent me regular images and videos of the vehicle which I felt was an excellent touch. On the day of collection my car was fantastically valeted both inside and out and took pride of place in the showroom. This was a fantastic surprise and I was chuffed to bits, this made my experience with your dealership faultless. I asked Shane at the time for the link to provide the feedback but unfortunately with the timing of COVID this wasn’t completed hence the delay in writing to you. I have just spoken to Shane so I know you are now back up and running which is great to hear. I love the car and when the time is right to change I will have no hesitation but to return to your dealership. Kind Regards Paul
- Paul Rees
07-07-2020
Hi, Just wanted to say thank you to Eamon and his team for the service carried out on my car on Weds. I didn’t have to do anything, Eamon contacted me to say the service was due, arranged to have it picked up from my home serviced and returned in a few hours. With service like this, the great attitude and the associated banter it’ll be a no brainier when the time comes for a change. I will have no hesitation in giving him a 5 star rating when asked to complete the usual satisfaction survey. Please convey my thanks to Eamon and his team. They are an credit to Lightcliffe Skoda. Steve Turnbull
- Steve Turnbull
23-06-2020
They serviced my VW UP. Very competitive price and a fantastic valet after the service. Cant recommend the aftersales team highly enough. Thanks guys!
- Mrs K johnson
16-06-2020
I recently bought my Skoda Superb from Lightcliffe Skoda and it was one of the best car buying experiences to date. Having always bought Ford or Honda we decided we quite liked the Skoda Superb. We arrived and where met by Daniel Moore who was lovely. He showed us the car and arrange a test drive while he worked on a price for our part ex. The test drive was brilliant and not rushed. Upon arrival back we decided we wanted to buy it. Daniel went through everything with us and at no point was he pushy or rushing us. The whole experience from start to finish was brilliant. I highly recommend this garage if you are looking for a Skoda. We even went back and bought an Octavia a week later from Daniel! Excellent team all round
- Catherine Ann Boyd
10-06-2020
Covid-19 precautions sensible and appropriate. Great reception and service in a timely manner, as always.
- Mr Thompson
09-06-2020
Very efficient service! Everything was sanitised ,one way system clearly marked , and service completed in 90 minutes as expected! Very friendly reception who explained everything! Car was cleaned and vacuumed!
- Ms Georgia Wright
09-06-2020
From the moment we entered, Ben arrived to ensure that we received first rate customer service. He organised spur of the moment test drives, talked us through our options and arranged a great deal that suited our budget. I absolutely love my new car, we will return in September to upgrade our second car.
- Mrs Laura Fulton
18-03-2020
Everything. He was very polite and interested in what I had to say. Nothing seemed too much trouble. He did a great job and was very knowledgeable. I purchased the car on the same day of going looking at the model. This is not something I normally do. I would normally go away and think about it for a while but there was something about the service Lewis offered that made me happy to purchase straight away. I have commented to my friends and colleagues about the service and everyone was impressed with the level of service I got. I was a customer of a nearby renault dealership for 14 years and thought the service was very good. So far the service received from Lewis and the team exceeds this by far.
- Ms Helen Culshaw
11-03-2020
Sales executive Lewis Peacock was excellent in every way. Made himself available on days off, provided excellent advice and details technically and explained the financial options in a very clear manner. All around very nice guy and exceedingly helpful.
- Mr Simon Ward
03-03-2020
John, Ashley, Becky. Just a quick note from Jo and I to offer our praise and thanks to your respective team members during the end-to-end process of our recent Skoda Karoq purchase at Lightcliffe. In particular to Lewis who was engaging and helpful throughout, with great communication and attention to detail. He worked hard to secure our business without been pushy. Handover was a really pleasant and thorough experience and with evident attention to the vehicle set-up and the vehicle walk-around it was clear Lewis was true to his word when he said he wanted us to be completely satisfied. The video updates are a great feature and the personal introduction to Promise and the Service Department a really nice touch. Having earlier seen Promise on ‘baby holding duties’ whislt assisting another customer I am confident in the trust your customers must have in him and his approach to customer service. Thanks also to Daniel for his initial support having arrived at the dealership late on a Saturday evening and shortly before closure. Having taken our details and offered to get e-mails over to us, it was reassuring to see these sent in his own time after 19:30 and was pivotal in our decision to return and to progress with the Lightcliffe Warrington. Given New Car Sales is not his area and he’s new to the team, he did a great job of it and it was a bench-mark first experience. I note Lewis also communicated in his own time to thank us for the trust we had placed in you. So a further shout out there…. I think it only fair to note that we had originally visited Johnsons of Liverpool. In marked contrast: they did not contact us when they said they would to confirm or appointment, their representative was not available when we had travelled to Liverpool as family for a test drive appointment agreed 1 weekly earlier. Having then kept us waiting for 40 minutes (with two children in tow) without any further explanation (or so much the offer a drink…) we left without any further contact to-date. I note this only to emphasise your model and to demonstrate it’s making good on your word and those little extra-miles as a team that truly make the difference. So thanks again – you should be proud of your culture and your team. We will reflect this in our satisfaction call but please feel free to append this e-mail and or use this commendation as you see fit.
- Mr Phil Wagstaff
27-09-2019
I am writing this letter of commendation for Eamonn Tierney your Service Manager. (...) Eamonn's support was invaluable and gave me confidence that the problems would be resolved. Both of my children drive Skodas on our recommendation and this has qualified my faith in the brand.
- Mr Guy Scott
27-09-2019
I was incredibly impressed with the quality of service provided by Promise and Eamon in the service department at Lightcliffe Warrington. They were efficient, understanding and incredibly helpful in getting the problem solved with minimal fuss and excellent communication that helped offset the frustrations with the car.
- Mr R Davies
24-04-2019
I was a walk in enquiry with no real clue as to what I was looking for, other than a wanted a small car for my wife. Prior to visiting my intention was to explore a lease, but the team at Warrington were able to clearly explain the beneifts to a lease and a PCP to allow me to make an informed decision. I was happy with the purchase terms and price and we concluded the deal. From that moment I was kept fully up to speed with the order progression and I was made to feel that the purchase was as important to them as it was to my wife and I.
- Mark Simpson
12-03-2019
My experience was an absolute delight as Lewis was extremely polite and very knowledgeable regarding all aspects of the car. He seems to go the extra mile in keeping us informed.
- Jennifer Downey
12-03-2019
The sales representative talked me through the car options/features and demonstrated the cost commitment very clearly. This allowed me to choose my car with clarity. He gave clear with all explanations on trading in my car and left me with no unanswered questions.
- Valerie Wynn
12-03-2019
I bought a used Octavia last year. Just had its first service in my ownership. I had excellent service from both the sales and the service department. I'd recommend this dealership
- Paul D
11-07-2017
great service. very helpful wit sorting out my new car. thanks guys!!
- Elliott Danaher
11-07-2017
Just been in again to inquire about new car. Bought a used car two years ago and had one service done so far. Been offered great deal. Salesman was v helpful and new showroom is great
- Andrew Doesmith
11-07-2017
I recently purchased a 2013 Skoda Octavia from this dealership. We arrived to test the vehicle on what was clearly a busy Saturday afternoon, but in any event were treated with every courtesy and respect. Pre-purchase communications were - as you might expect - very good, with the salesman concerned even sending me a brief personalised video of the vehicle, in advance of my test drive. On the whole, staff were knowledgeable and professional. As with any car dealership, after-sales service is a much better barometer of quality than pre-sales service and, as the vehicle had a very slight issue I needed attending-to, I'm pleased to say they did not disappoint in this regard. Whilst diagnosis appointments could be a little easier to obtain (no Saturday service and no afternoon appointments) I found the service to be efficient, friendly and professional. Once the issue was resolved, they even emailed me a video to confirm the work done. On the whole from my experience thus-far I would have no hesitation in recommending others visit this dealership.
- Dominic Swift
11-07-2017
I recently picked up my new Skoda Superb from the newly refurbished light and airy Warrington showroom. I have experienced very professional service from ordering my new car in December through to collection two weeks ago. I have to commend and publicly thank Mr Lewis Peacock, the Motability Specialist, who anticipated my requirements regarding the alignment of the front seat and ensured that I was comfortable during the handover process. I have every confidence in Lightcliffe Skoda and anticipate nothing but professionalism in all my future communications with them.
- Jackie Latham
05-06-2017